þ      Account Management Support/Coordination

þ      Project / Time Management

þ      Problem Identification/Solutions

þ      Customer Support

þ      Sales Reporting

þ      Cross Functional Team Support

þ      Team Player

 

Professional Employment

GENOMIC HEALTH, INC. – Foster City, CA· February 2014 - Current

Project Coordinator (Contract)

Provide project planning and coordination of the company’s CRM/SFDC implementation project.

 

·   Prepare and document standard operating procedures.

·   Assist with business scopes and requirements gathering.

·   Coordinate, plan and document team meetings with different business units involved in the project.

·   Provide project status communications.

·   Manage project’s SharePoint site.

·   Assist Project Managers in maintaining project schedules and deliverables.

·   Coordinate with IT and appropriate business units to carry out implementation on in flight projects.

·   Follow up with business units post project launch to address any issues.

 

ACCELA, INC. – San Ramon, CA· August 2012 – February 2014

Project Coordinator

Provided project forecast, planning and coordination of the largest project ($38 million) with the State of New York for the company.

 

·   Maintained and managed all project resource plans and onboarding process on all sub-contractors.

·   Supported the project managers to execute the project communication plan (internal and external).

·   Provided status communications and project deliverables reporting.

·   Managed project cost estimates and actuals in cash flow workbook.

·   Managed work schedules and deliverables as part of estimating cost of projects, illustrating project timelines and milestones.

·   Compiled weekly and monthly project budget data based on actual versus forecast hours, costs for management and accounting purposes.

·   Collaborated with Contract Admin and Legal, manage all sub-agreements on project.

·   Partnered with Sales to update bookings in SFDC.

·   Managed project’s SharePoint site.

·   Processed and reconciled vendor invoices and payments.

·   Followed up with client on status of deliverable payments.

 

VERIZON VODAFONE ENTERPRISE SERVICES – Redwood City, CA · February 2012 – June 2012

Team Coordinator (Contract)

Provided executive assistance and CRM administrative support to VP and worldwide Global Client Directors.

 

·   Managed, scheduled and coordinated multiple calendars, meetings, trainings, travels and expenses for the entire team.

·   Managed and updated all major account plans in SFDC.

·   Managed VP’s emails, correspondence, chased follow-ups/progress.

·   Documented and logged all meetings, upcoming projects, existing/ongoing projects within the team.

·   Prepared presentations, company-wide correspondence/communications.

·   Updated internal SharePoint/website.

·   Coordinated with other executive assistants and team coordinators on company events.

 

CISCO SYSTEMS/ WEBEX COMMUNICATIONS – Santa Clara, CA· March 2011 – August 2011

Project Coordinator (Contract)

Managed standards, procedures and practices of record-keeping of all the agreements and contracts of the company.

 

·   Worked closely with program managers and project managers to support the successful development and implementation of project schedules.

·   Coordinated with Sales, IT, Marketing and Finance project managers to develop and maintain 900+ order forms worldwide on a monthly basis.

·   Created and maintained process document on how to edit and update order forms.

·   Facilitated on-time and efficient completion of projects by working closely with IT, Marketing and Sales Department.

·   Tracked and updated all deliverable continuously throughout the project and provide feedback to all involving teams.

 

CISCO SYSTEMS/ WEBEX COMMUNICATIONS – Santa Clara, CA· October 2009 – March 2011

Contract/Order Management Specialist (Contract)

Validated sales orders to ensure completion, accurate and in compliance with current finance business rules and policies.

·    Identified sales order issues and worked with Sales to correct those issues.

·    Processed and validated renewals.

·                      Responded to inquiries from Sales, Customer Services and Billings concerning sales orders in a timely fashion.

·                      Supported month-end and quarter end close process.

·    Responded to order rejections from billing.

·    Special project assignments.

CISCO SYSTEMS – Milpitas, CA· September 2008 – August 2009

Client Support Specialist (Contract)

Provided and analyzed sales quote data to internal departments and external customers.

 

·   Worked closely with Sales Account Managers, Inside Customer Sales Representatives, Resellers, internal finance, IT and customer services department to analyze sales data, and processed sales quotes.

·   Researched and analyzed quotes / shipments and related transactions to assure quotes / data accuracy.

·   Identified possible sales opportunities.

·   Supported end-of-quarter sales effort by assisting Senior Sales Account Executives in driving sales goal and proactively monitored all open and Big Deals sales orders or $2 million dollars.

·   Provided backup to other Sales Services Support teams where needed.

 

PACIFIC GAS & ELECTRIC COMPANY – San Francisco, CA · 2003 – 2008

Business Customer Sales Support Coordinator (August 2005 – March 2008)

Supported 45 to 50 Account Executives daily in addressing major account customers' concerns ranging from credit, billing, rates & tariffs, metering, and construction planning issues.

 

·   Proactively identified and worked with cross-functional teams to correct possible billing and incorrect rate set up on major new accounts. On average saved customers $250,000 and higher in billing related issues.

·   Developed and implemented various best practices to create more uniform workloads and also to increase the efficiency of the whole team.

·   Developed an automated shut-off for non-payment report with the IT department, reducing the daily report-audit time from 2 hours to 20 minutes.

·   Appointed as the Trainer for all new hires in Service & Sales on all of the legacy programs. Developed all training materials.

·   Consistently one of the top performers on the team with an average client satisfaction score of 96.4% and higher.

 

Senior New Business Representative (Rotation, December 2004 – March 2005)

Managed the engineering and construction of electric and gas facilities for existing and new commercial and industrial accounts.

 

·   Enhanced interdepartmental communications, resulting in reducing the time for job scheduling with construction and engineering.

 

Administrative Assistant (May 2004 – August 2005)

Coordinated all communications between customers, contractors, and inspectors. Scheduled construction inspections for new and existing customers in 14 cities.

 

·   Enhanced scheduling process which reduced customer response time from 24 hours to 1 hour.

·   Developed standardized forms for use by customers and inspectors.

 

Customer Service Representative (May 2003 – April 2004)

Answered all aspects of questions in regards to the customers' accounts in a timely manner.

 

·   98% availability time for answering incoming calls.

·   Consistently one of the top performers on the team of 15.

 

·   Enhanced new sales comparison analysis report, reducing the report-generation time from 2 days to 2 hours. 

 

EDUCATION

B.S., Business Administration, California State University, East Bay